ComfyGo X-9 Remote Controlled Electric Wheelchair, Automatic Reclining Backrest & Lifting Leg Rests
ComfyGo X-9 Remote Controlled Electric Wheelchair, Automatic Reclining Backrest & Lifting Leg Rests
Why Choose Suncoast Mobility?
- Free Batteries & Charger
- Free Shipping
- Factory Warranty
- Lowest Price Guaranteed
- Service Contracts Available
- Ships in 1-3 Business Days
Introducing the X-9 Remote Controlled Electric Wheelchair: Revolutionizing mobility with its cutting-edge design and unmatched comfort.
This wheelchair offers independent control of the backrest and leg rests, allowing for a fully personalized experience. With easy trunk loading and a remarkable range of up to 19 miles on a 20AH battery, the X-9 stands out in its class for convenience.
Powered by dual 250-watt motors, the X-9 confidently handles inclines up to 6 degrees. Its dual quick-release 24V 12AH lithium-ion batteries, which are approved for air travel and cruises, provide an impressive range of up to 13 miles.
Weighing only 86 lbs without the battery, the X-9 is both lightweight and durable, featuring an airline and cruise-approved frame, as well as a lithium-ion battery.
360° Joystick Control
This industry-leading mobility solution comes equipped with a 360-degree universal intelligent joystick, enabling effortless navigation. The joystick or remote controller allows users to adjust the backrest and leg rests with ease. Additionally, enjoy peace of mind with a 3-year warranty on the frame and a 1-year warranty on the motors, electronics, and battery.
Ultimate Comfort
Discover ultimate freedom with the X-9 ComfyGO Electric Wheelchair. This affordable and reliable mobility solution features an independent reclining backrest and adjustable lifting leg rests. Its lightweight, foldable design ensures easy storage and transportation, while its powerful motors and long-lasting battery offer the mobility needed for daily life. Choose the X-9 for a seamless, dependable experience.
Airline & Cruise Approved
The 12AH lithium-ion battery is airline and cruise-approved, offering up to 13 miles of range. For extended travel, opt for the 20AH lithium-ion battery, providing up to 19 miles of range (please note that the 20AH battery is not approved for air travel or cruises). Both batteries can be charged independently or on-the-go, offering maximum flexibility. Enjoy the ultimate freedom and convenience with the ComfyGO X-9 Electric Wheelchair.
Here is the data converted into a table format:
| Parameter | X-9 (Standard Range Battery) | X-9 MAX (Long Range Battery) |
|---|---|---|
| Overall Dimensions (L x W x H) | 36.5” x 25”x 48.5” | 36.5” x 25”x 48.5” |
| Folded Dimensions (L x W x H) | 30” x 19”x 29” | 30” x 19”x 29” |
| Seat Height (from ground) | 20” | 20” |
| Armrest Height (from seat) | 9” | 9” |
| Backrest Height (from seat) | 32.5” | 32.5” |
| Max Loading Weight | 310 lbs. | 310 lbs. |
| Net Weight without Battery | 86 lbs. | 86 lbs. |
| Net Weight with Battery | 92 lbs. | 93 lbs. |
| Battery | 24V 12AH lithium-ion | 24V 20AH lithium-ion |
| Battery Charge | AC 100-240V, 50Hz,1.5-5A | AC 100-240V, 50Hz,1.5-5A |
| Battery Charge Time | 6 to 8 hours | 6 to 8 hours |
| Range with 12AH Battery | Up to 13 miles | Up to 13 miles |
| Range with 20AH Battery | Up to 19 miles | Up to 19 miles |
| Airline and Cruise Approval | Only with 24V 12AH battery** | Only with 24V 12AH battery** |
| Max Speed | 4 mph | 4 mph |
| Motor | 2 * 250W (Total 500W) | 2 * 250W (Total 500W) |
| Controller | 24V 35A | 24V 35A |
| Climbing Angle Max Degrees | 6° | 6° |
| Max Safe Slope | 6° | 6° |
| Static Stability | 6° | 6° |
| Brake | Intelligent electromagnetic brake | Intelligent electromagnetic brake |
| Turning Radius | ≤ 47” | ≤ 47” |
| Reversing Width | ≤ 59” | ≤ 59” |
| Front Wheel Diameter | 8” | 8” |
| Rear Wheel Diameter | 12” | 12” |
| Seating Area Width | 18” | 18” |
| Cushion Size (width x depth) | 17” x 16” | 17” x 16” |
| Controller Type | Detachable All-Direction Joystick | Detachable All-Direction Joystick |
| Tire Pressure (for pneumatic tire) | 30 psi | 30 psi |
Introduction
• We are dedicated to ensuring your satisfaction with our electric wheelchair. This warranty policy outlines the terms of coverage for your purchase.
Coverage
• The frame of the electric wheelchair is covered by a three-year limited warranty.
• The motor, battery, and electronic components are covered by a one-year limited warranty.
• Spare parts, excluding those subject to normal wear and tear, are covered by a one-year warranty.
Exclusions
• The following are not covered by the limited warranty:
▪ Labor costs associated with part installation, and device failure due to misuse or negligence.
▪ Non-durable components and parts that undergo normal wear and tear, including but not limited to tires, fuses, and lubricants.
▪ Costs for routine service maintenance.
▪ Unauthorized alterations or repairs to the wheelchair.
▪ Damage from external sources or natural disasters.
▪ Normal Wear and Tear
▪ Parts that fail or wear due to normal use and aging, which require periodic replacement, are not covered under this warranty.
Claim Process
• To file a warranty claim:
▪ Contact our customer support with your proof of purchase and the wheelchair's serial number.
▪ Follow the guidance provided by our support team regarding shipment and documentation for the parts in question.
Parts Repair or Replacement
• During the warranty period, defective parts acknowledged by our technicians will be repaired or replaced. The owner will bear the labor costs for the installation of these parts. Replacement parts may be new or refurbished to the manufacturer's standards.
Shipping Costs
• Shipping costs for warranty service are the responsibility of the wheelchair owner, except as required by local consumer protection laws. service team.
Service Turnaround Time
• We aim to complete warranty services within a reasonable timeframe, typically within 30 days ofreceiving the defective component.
Warranty Transfer
• This warranty is non-transferable and applies only to the original purchaser of the wheelchair.
Limitation of Damages
Our liability under this warranty is limited to the provision of replacement parts. We are not liable for incidental or consequential damages.
Governing Law
This warranty shall be governed by and construed in accordance with the laws of the State of California, except where local laws mandate otherwise.
Extended Protection Plans
We offer additional protection plans beyond the standard warranty coverage. For details, please contact our sales team.
End of Life Handling
For environmental protection, do not dispose of the wheelchair or its batteries as household waste. Follow local disposal regulations, or return them to our service center.
Effective Date
This warranty policy is effective as of 10/31/2023 and applies to all products purchased on or after this date.
Changes to Policy
We reserve the right to change this warranty policy at any time. Customers will be informed of any changes via our website or direct communication.
International Warranty
International warranty claims should be directed to the local dealer or our international customer service team.
Contact Information
For questions or to initiate a warranty claim, please reach out to us at:
Phone: +1 844 755 5055
Email: info@ComfyGoMobility.com
Warranty Registration: Comfygomobility.com/pages/product-registration
Return Policy
At Suncoast Mobility, our goal is to ensure that we assist you in selecting the right product for your needs. However, occasionally the product may not work for you. If you need to return an item, please review our Return Policy below and submit an online return authorization request. Once your request is reviewed a representative will reach out to you with further steps and information regarding your return. Units that have left the USA via a freight forwarder cannot be returned.
Return Merchandise Authorization
All no longer wanted returns will be returned at the customer’s expense in the original packaging and must meet the following criteria. The Product must be in new condition (no cracks, scratches, marked tires, or any indications of use). It must be returned in its original packaging. A return merchandise authorization must be requested from Suncoast Mobility within 30 days of the completed delivery for most brands. Enhance Mobility has a 7 day return window. Once a return merchandise authorization number has been supplied the product must be shipped within 7 days. Custom-made units by the manufacturer and are non-returnable: lift chairs with custom fabrics and/or heat and massage, Golden Technologies PR-502 lift chairs and all open box items. All lift chairs must still be banded and unopened due to new FDA COVID-19 sanitary return guidelines. This means if your lift chair has been opened from the original packaging it cannot be returned.
Every product we offer requires a return authorization number to return and a 20% restocking fee will be charged unless otherwise stated. Returns received without this number will not be credited. The easiest way to request an RMA number is by completing our easy online contact form. You may also call us at 727-537-6275 or email us at info@suncoastmobility.com to request an RA number. Please include your order number, name, and the item number you are returning.
PLEASE NOTE: Products returned without an RMA number will not be credited. To receive credit, items must be shipped within 7 days from the day the RMA Number and shipping information were provided by Suncoast Mobility.
Return Shipping
Unless we made an error or the item arrived damaged, outbound and inbound freight is the customer’s responsibility. We are happy to help you determine which shipping method to use once you have requested your RMA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Merchandise Authorization number. If an item is returned to the wrong address, Suncoast Mobility reserves the right to charge for any additional shipping fees associated with shipping the item to the correct address. If a scheduled pickup with a carrier is missed, Suncoast Mobility may charge a $10 fee per missed scheduled pickup.
Canceled Orders
Orders canceled after the item has shipped are subject to the above return policies. You must accept the delivery then obtain an RA Number from us in order to ship the item back to the correct address. If delivery of an item is refused by the customer the return shipping costs are deducted from the issued credit and a 15% restocking fee will apply. Expedited shipping costs will not be credited if a delivery is refused.
Credits
Once your return is received by Suncoast Mobility will issue a credit to the card used for the original purchase. Please allow up to 2-3 weeks for your return to be inspected and credited. If your item is defective or was damaged in shipping, please call us at (727) 537-6275 or email us at info@suncoastmobility.com.
Return Time Frames:
Enhance Mobility: Return must be requested within 7 days of delivery.
EV Rider: Return must be requested within 25 days of delivery and returned to the warehouse within 30 days.
Golden Technologies: Return must be requested within 2 days of delivery. Lift chairs must be unopened, if opened they are nonreturnable.
Shoprider: Return must be requested within 25 days of delivery and returned to the warehouse within 30 days.
Merits Health: Return must be requested within 25 days of delivery and returned to the warehouse within 30 days.
ComfyGO: Return must be requested within 14 days of delivery.
Drive Medical: Non-returnable unless unopened. If unopened
Tzora: Return must be requested within 14 days of delivery.
Afikim: Return must be requested within 3 days of delivery
eFOLDi: Return must be requested within 3 days of delivery
Glion: Return must be requested within 25 days of delivery and returned to the warehouse within 30 days.
Bespoke: Return must be requested within 14 days of delivery.
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