Service Contracts

An in-home service contract means that if you experience a technical issue with your mobility device, a qualified technician can be dispatched directly to your home to perform necessary repairs. To begin the process, we ask that all clients contact us directly.

Important: To redeem your 1-year labor agreement on applicable units, the product must have been purchased at full price.

Most service contracts are valid for one year, with the option to purchase extended coverage on select brands.

How to Use Your In-Home Service:
Contact us with your unit’s serial number and a detailed description of the issue. The more information you provide, the better. Photos or videos may also be requested.

Once we receive your claim, we will contact the manufacturer on your behalf. Within 24–48 hours, a technician will typically reach out to troubleshoot the issue over the phone.

If the problem cannot be resolved remotely, a service request will be created. A local technician will then contact you to schedule an in-home visit at your convenience.

If parts are required after the initial visit, they will be shipped directly to the technician. A follow-up appointment will then be scheduled to complete the repair.

Brand Coverage Details:
• Golden Technologies units include a 1-year in-home service contract at no additional cost.
• Enhance Mobility products include a 1-year contract covered by Suncoast Mobility (upgradeable to 2 years for an additional fee).
• Merits Health and Shoprider units come with a 1-year service contract provided at our expense.
• EV Rider, Bespoke, Monarch, ComfyGo, and EZ Carrier products do not include in-home service, but we maintain a nationwide network of trusted technicians who can assist if needed.

If you have any questions or would like more details about coverage options, please contact our customer service team at (727) 537-6275.

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