Returns and Refunds

At Suncoast Mobility, we are committed to helping you select the right mobility product for your needs, including scooters, power wheelchairs, lift chairs, and other mobility equipment.

If a product is not the right fit, you may request a return authorization by submitting an RMA request. Once submitted, our team will review your order and contact you with next steps, including eligibility confirmation and return instructions.

All returns must be pre-approved and assigned an RMA number before being shipped back. Items sent without authorization may be rejected.

Orders shipped outside the United States via freight forwarders are not eligible for return under any circumstances.

All returns require an approved RMA and must meet the following conditions:

• Items must be new and unused
• No signs of wear, damage, or installation
• Original packaging required
• Return request must be made within 30 days (brand-dependent)
• Enhance Mobility: 7-day return window
• Must ship within 7 days of receiving RMA
• 20% restocking fee may apply
• Unauthorized returns will not be accepted

Contact:

727-537-6275 or info@suncoastmobility.com

The following items are not eligible for return:

• Custom-built or custom-configured products
• Open-box or used items
• Lift chairs with custom fabric, heat, or massage options
• Golden Technologies PR-502 lift chairs
• Lift chairs removed from original packaging (must be factory sealed)

Unless an error occurred on our part, all return shipping costs are the responsibility of the customer.

• Both outbound and return shipping fees apply
• Insurance is strongly recommended for high-value items
• Incorrect return shipments may incur additional charges
• $30 fee may apply for missed carrier pickups

Orders canceled after shipment are subject to standard return policies.

• Orders must be accepted before return processing
• Refused deliveries incur return shipping costs
• Restocking fees between 15%–25% may apply
• Expedited shipping fees are non-refundable

Once your return is received and inspected, refunds will be issued to the original payment method.

• Inspection period: 2–3 weeks
• Refunds processed after approval
• Defective items must be reported immediately

Return windows vary by manufacturer:

• Enhance Mobility: 7 days
• EV Rider: 14 days
• Golden Technologies: 3 days (unopened only)
• Shoprider: 14 days
• Merits Health: 14 days
• ComfyGO: 14 days
• Tzora: 14 days
• Afikim: 3 days
• eFOLDi: 3 days
• Glion: 25–30 days
• Bespoke: 14 days
• Drive Medical: Non-returnable if opened
• Feather Mobility: 14 days

To request a return:

• Provide your order number
• Include item details
• State reason for return

Submit request:

REQUEST AN RMA

Or call: 727-537-6275